Once your order is dispatched, you'll receive a confirmation email with your tracking number and a link to follow its progress. You can also track any order anytime using the Track Order button above.

All orders are tracked and insured. If your tracking status hasn't been updated since dispatch, please allow a few days for updates.

Orders are usually dispatched within 1 business day of being placed. You'll receive a tracking email the moment your parcel is on its way.

Pre-order items follow a different timeline — see the Pre-orders topic for details.

If your order is still processing, we can usually cancel it before it's dispatched. As orders move quickly, the window to cancel is short — typically within a few hours of ordering.

To request a cancellation, contact us as soon as possible with your order number. Once an order has been dispatched it can no longer be cancelled, but you're welcome to return it under our 14-day policy.

If your order hasn't been dispatched yet, we can often update the shipping address or swap a size. Contact us quickly with your order number and the change you need.

We're unable to change items once an order has been dispatched. In that case, the simplest option is to return the original order and place a new one.

Order confirmations are sent by email immediately after checkout. If you can't find yours, please check your spam or promotions folder first.

If it still hasn't arrived after an hour, contact us with the email address you used at checkout and we'll resend it.

We offer tracked shipping worldwide. Typical delivery times after dispatch:

• Europe: approximately 3-8 business days
• The US: approximately 7-10 business days
• Rest of the world: approximately 5-12 business days

These cover almost all orders. Occasional delays can happen during peak periods or due to customs, which are beyond our control.

Shipping is free worldwide on every order, and all parcels are tracked and insured.

Yes. We ship across the European Union and to a wide range of international markets. You can view available destinations and prices in your local currency at checkout.

For the following destinations, we cover all customs duties and import taxes, so there's nothing extra to pay on delivery: the EU, Norway, the United Kingdom, the United States, Canada, New Zealand, and Australia.

For other countries, customs duties or import fees may occasionally apply. Where they do, the recipient is responsible for these charges so the parcel can be released for delivery.

If tracking shows delivered but the parcel isn't with you, please wait 24 hours — carriers sometimes scan early. Check with anyone at your address and your local pick-up point.

If it still hasn't appeared, contact us and we'll help investigate. Please note that once a parcel is marked delivered, we're unable to refund or replace orders confirmed as delivered by the carrier.

If a parcel isn't collected and is returned to us, we can arrange a re-delivery where the carrier allows it. Uncollected orders can't be refunded, so please make sure someone is available to receive or collect your parcel.

We offer a 14-day return policy — you have 14 days from receiving your order to request a return.

To be eligible, items must be unworn and unused, in their original condition and packaging, with all tags attached. You'll also need proof of purchase. Returns that don't meet these conditions can't be refunded and will be sent back to you.

Returns are received at our European location. To begin, use the Start Return button above.

Click Start Return above and enter your order number and email to begin. Once your request is approved, we'll send instructions on where to send your parcel.

Items sent back without first requesting a return can't be accepted.

The customer is responsible for the costs of the return, including any customs duties that may arise. If customs duties apply to a return, we'll send a secure payment link before processing your refund or exchange.

The fastest way to get the size or piece you want is to return your original item and place a new order once your return is accepted. This ensures your new item is reserved and on its way without waiting.

If you'd like help choosing the right size before exchanging, just contact us.

Once your return arrives at our European location, we'll inspect it and email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 10 business days.

Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us.

If your order is shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification.

As with all returns, items must be unworn and unused, in original condition and packaging, with tags attached, and accompanied by proof of purchase.

Final-sale products can't be returned or exchanged. Eligibility is shown at the time of purchase and on the product page.

For promotional offers such as Buy 2 Get 1 Free, complimentary items are non-refundable — if you return the purchased items, any associated free items must be returned too.

Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us right away with your order number and photos, and we'll make it right.

When a product is marked as pre-order, you're reserving it before it's back in stock. Pre-ordering secures your size and piece ahead of the next restock.

Pre-order items take approximately 1-4 weeks to ship, as they're reserved ahead of restock. We typically restock our pieces 0-1 times per month, and you'll receive a tracking email as soon as yours is dispatched.

You can, but please note the whole order will usually ship together once the pre-order item is ready. If you'd like your in-stock items sooner, we recommend placing them as a separate order.

Yes — as long as the item hasn't been dispatched, you can cancel a pre-order. Just contact us with your order number and we'll take care of it.

Each product page includes specific fit notes and measurements to help you choose.

If you'd like a personal recommendation, contact us with your measurements and the piece you're considering.

Care instructions are on the garment label and the product page. As a general guide, knitwear is best washed cold or by hand and dried flat to keep its shape, and most pieces are best stored folded rather than hung.

Many core pieces are restocked seasonally, typically 1 time per month. On the product page, select the colour and size you want and choose Notify Me to be emailed when it's back.

We're an online brand, so all pieces are available through amedoree.com. Inventory isn't reserved until checkout, and popular pieces sell on a first-come, first-served basis.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal and express checkout options such as Apple Pay and Google Pay. Available methods are shown at checkout.

During high-volume releases, certain methods may be briefly unavailable for security reasons.

Prices are shown in your local currency where supported, with conversion handled automatically at checkout. Your bank sets the final exchange rate if your card currency differs.

If a payment is declined at checkout, we recommend contacting your bank or card issuer first, as the block usually originates there. You can also try an alternative method such as PayPal.

If the problem continues, contact us and we'll help.

Yes. Checkout is fully encrypted and your payment details are processed securely — we never see or store your full card information.

Discount codes need to be entered at checkout and can't be applied retroactively once an order is placed. Only one promotional code can be used per order unless stated otherwise.