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Frequently asked questions

Order

Where do you ship?

We ship to most countries worldwide. You can check whether we ship to your country or not at checkout.

How long will it take to get my orders?

EU: approximately 4–8 business days

International: approximately 4–12 business days

Will I have to pay customs duties / import fees?

We cover all customs duties and taxes for orders shipped to the following countries:

EU, Norway, United Kingdom, United States, Canada, New Zealand, and Australia.

For shipments to other countries, customs duties or additional import fees may occasionally apply. In such cases, the customer is responsible for paying any applicable charges to ensure delivery.

How long will my pre-order take to arrive?

Please check the product's page for up-to-date information. If you cannot find any info, contact us here.

Returns, Exchanges and Refunds

For how long can I return / exchange my product?

We offer a 14-day return / exchange window for all orders upon arrival.

How do I return / exchange my product?

You can easily return or exchange your order through our return portal, which you can find here.

How long will it take to get my refund / exchange item?

We will refund your order as soon as we've received it to our warehouse and inspected it. Shipping speed depends for the country.

If you initiated an exchange, your new item will then ship once we've received the exchange at our warehouse.

Where are returned products shipped to, and how does it work?

All returned products are shipped to our warehouse in Sweden.

We offer pre-paid return labels for all EU countries as well as Norway and the UK. Once you initiate a return, you will receive a QR code which you can use at your local postal office to ship the package. We also provide the shipping slip if you prefer printing it by yourself.

For other countries, returns are self-handled, meaning it's up to the customer to choose a feasible courier to deliver the return to our warehouse in Sweden.

Payment

Which payment options do you offer?

We accept card, Apple Pay, Google Pay, Shop Pay and PayPal.

Is payment safe?

Yes. All payments are encrypted and processed securely through Shopify, our e-commerce platform, which is PCI DSS compliant. We never see or store your card details.